enhancing lives/improving the workplace

1.  PSN CAN PROVIDE YOUR COMPANY THE FOLLOWING SERVICES:

• Assessments
   

• Short-term counseling
   

• Alcohol and drug policy education for companies, as well as treatment for employees and a two year follow-up
   

• Critical Incident Stress Management (Negotiable Service)
   

• Workshops, education, and consultation for the employer

All services are confidential, subject to exceptions mandated by law. 
 

Supervisory EFAP Training:  Supervisors are taught how to document deteriorating performance, how to encourage referrals to the EFAP, and how to remain neutral when trying to help a troubled employee.

Rep Training:  If an organization has EFAP reps, PSN is able to provide training and support to "Reps".

Consultation:  Consultation to supervisors and managers regarding worksite issues.

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All Services are Confidential

All counselors, support staff, and Board Members must swear an Oath of Confidentiality.  Services offered through PSN are confidential, subject to exceptions mandated by law.  Should a client want information released for any reason a Release of Information is required to be signed by the client and PSN.

The information shared with a counselor in counseling sessions is the property of PSN.    Client files will remain with PSN in a locked file room even after the client has terminated the service.

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2.  QUALITY ASSURANCE

At the conclusion of counseling a satisfaction survey will be mailed to the client.  The Executive Director and/or clinical Supervisor will review the returned surveys.  The feedback, either positive or negative, is taken seriously and PSN strives to improve or modify the service accordingly.

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3.  EXPERIENCE AND CLIENTELE

PSN has been in operation as a non-profit society since 1987.  During this period PSN has been serving corporate clients, employees, and their families with a broad-brush EFAP.  This means that PSN has been able to offer services, which include:

• Individual, couple, and family counseling
• Crisis and Critical Incident Stress Intervention
• Workshops
• Supervisory training
• Assistance/consultation to implement company policies or procedures

PSN has a written non-discrimination policy.  All PSN clients will be treated equally in terms of access, scheduling, and quality of service.  There will be no discrimination on the basis of race, religion, gender, sexual orientation, job/position in the company, or any other identifiable feature.

PSN values self-determination and therefore provides a device in which the individual is ultimately responsible for the promotion of their psychological health and well-being.  Staff facilitates this value by assisting the client to make informed decisions about their care.  PSN holds a belief that early intervention will minimize the impact of personal, family, and job performance issues.  The agency has a well-established system in place ensuring confidentiality and thereby fulfilling our obligations to corporations and their employees.

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4.  REPORTS AND STATISTICAL DATA

PSN provides reports annually to corporate clients.  The report includes client usage (new, re-opened, and on-going cases), utilization percentage, and issues that brought clients to PSN.  In keeping with our policy of confidentiality, we do not provide any identifying data about employees. 

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5.  HOURS OF OPERATION

PSN hours of operation are Monday to Friday 9:00 a.m. to 4:30 p.m. with evening appointments available on Wednesdays from 4:30 to 8:00 p.m.  Please note that PSN is not an emergency service, appointments are scheduled.  If an employee requires emergency service after hours, the after hours telephone messaging service will direct the caller appropriately. 

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6.  HOW TO ACCESS PSN

It is important to understand that PSN is a voluntary EFAP service.  An employee may be directed to attend PSN for work performance issues, however, it is the employee's decision whether or not to follow through with the suggestion.  PSN does not have any authority to force an employee to seek or accept help.

Employees and their families can access PSN by calling us directly to set up an appointment.

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